Frequently Asked Questions
Can I cancel my order? 📝​
For original paintings, you may cancel for a full refund any time before your order ships.​ Prints are made to order through Printful. Please email me immediately if you need to cancel. I can cancel and refund your order only if fulfillment hasn’t begun, so cancellations cannot be guaranteed.
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Can I return an original painting? 🎨
I want you to feel happy with the art you bring home. If your original painting isn’t the right fit, email me within 14 days of delivery to request a return. Once approved, please ship it back within 14 days, following the return instructions provided.
Paintings must be returned in their original condition and securely packaged. For change-of-mind returns, you are responsible for return shipping, tracking, and insurance covering the artwork’s purchase price. After the painting arrives and I’ve checked its condition, I’ll issue a refund for the full artwork price to your original payment method. There is no restocking fee. Please contact me before sending anything back.
Can I return or exchange a print? 🖼️
Each print is made especially for your order, so I don’t accept change-of-mind returns or exchanges. Please check the artwork, dimensions, and product details carefully before purchasing. I’m happy to answer questions before you order!
What if my order arrives damaged, defective, or incorrect? 📦
Please email me as soon as possible with your order number and clear photos of the item and packaging. Keep all packaging until I confirm the next steps, and please don’t send anything back without contacting me first. For prints, please report issues within 30 days of delivery so I can submit a claim to Printful. If a print hasn’t arrived, please contact me within 30 days of its estimated delivery date. For an eligible issue, I’ll arrange a replacement or refund as appropriate. You won’t be charged to resolve a damaged, defective, or incorrect order.
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Is custom framing refundable? ✨
Optional framing is arranged with a local frame shop after you approve a quote. Once the frame shop begins work, the framing charge cannot be canceled or refunded for a change of mind. Your artwork purchase remains subject to the original-painting return policy above.
How do I request a cancellation or return? đź’Ś
Email madsoperandistudio@gmail.com with your order number and a brief explanation, and I’ll help with the next steps.